Tools, articles and insights for the modern fundraiser.
Leading with Empathy
There are tons of books on how to provide outstanding customer support. They recommend strategic language, exercising conversation control, adjusting your tone. All of those things are important, but there is one key ingredient to excellent support that, if missing,...
New Ideas from Strategic Services January 2016
Our Charity Dynamics retained strategic services clients receive weekly status updates that allow us to plan and track initiatives that help our clients reach their digital communication and fundraising goals. Each week, we share the most innovative ideas we see in...
Email Client Usage – Litmus’s 2015 Wrap-Up
"Cheap, fast or good – pick two." This maxim rings true over and over again for any development project. When developing email projects, the “ring” can become a deafening siren. Despite predications otherwise, emails are still the backbone of giving campaigns and will...
Time, Waiting in the Wings (for your marketing efforts)
The broad topic of ‘time’ has always been a fascination of mankind; time travel, time passing by, countdowns to a specific time… and much, much more. Time has also inspired numerous quotes, movies and songs. Time by Pink Floyd is my husband’s favorite song and I have...
DonateDouble’s Employer Matching Solution for Nonprofits
If you have made a donation, you have probably seen some sort of employer matching option on the form. But have you ever stopped to consider exactly what happens after you enter your company’s name in the Employer field and click “Submit?” At Charity Dynamics, we...
Endurance Registration Benchmark
When it comes to peer-to-peer fundraising, there are all different types of events that can help your organization reach its goal. Walk events have always been popular and the Walk Registration Benchmark report we recently released showcases how to optimize the...