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Leading with Empathy

Leading with Empathy

There are tons of books on how to provide outstanding customer support. They recommend strategic language, exercising conversation control, adjusting your tone. All of those things are important, but there is one key ingredient to excellent support that, if missing,...
New Ideas from Strategic Services January 2016

New Ideas from Strategic Services January 2016

Our Charity Dynamics retained strategic services clients receive weekly status updates that allow us to plan and track initiatives that help our clients reach their digital communication and fundraising goals. Each week, we share the most innovative ideas we see in...