Support Analyst - Austin, TX

Location: Austin, TX

Responsibilities:
• Maintain high client satisfaction with primary focus on providing the best client care.
• Interact with clients to help troubleshoot and resolve product problems or issues.
• Diagnose and resolve client questions or problems over the telephone/Internet in the areas of system configurations/setup, product functionality, and bugs/enhancements.
• Track and document inbound support requests and ensure proper notation of client problems or issues.
• Stay abreast of current technology in products, design changes, and new products offered.
• Understand client configuration and business policies in order to provide timely and accurate assistance for end users and client administrators.

Skills/Education/Experience:
• Bachelor's Degree, preferably Communication or Marketing.
• 1-2 years experience with online applications.
• Experience working with non-profits a plus.
• Experience with Affiniscape, Convio, GetActive, or Kintera applications a plus.
• Experience with HTML, JavaScript, PhotoShop and similar applications a plus.
• Strong work ethic with the ability to multi-task while working in a fast-paced environment.
• Self-starter with sharp eye for detail.
• Excellent verbal and written communication, problem-solving, and client service skills required.

Charity Dynamics is made up of a bright group of creative people who take great pride in providing comprehensive online solutions exclusively to nonprofit organizations. Using innovative processes, techniques, and technologies, we have an award-winning track record of helping our clients raise money online and through social media for annual campaigns, event participant fundraising, new donor acquisition, and micro-campaigns.
 
Headquartered in Austin, Texas, for the past two years we have been honored to make the Inc. 500 List of private companies with the fastest growing revenues in the US and the Austin Business Journal’s Fast 50 List of private companies with the fastest growing revenues in the central Texas area. We have also been recognized by the Austin Business Journal as one of the Healthiest Employers in Central Texas.

Interested individuals should send resumes to jobs@charitydynamics.com